Returns & Refunds policy

We have a 14-day return policy from item receipt. To qualify for a refund, please use our online return request form here.

Eligibility and Process:

In the event you are unhappy with the product(s) you haver ordered, you may return new and unused products including free gifts, within 14 days of delivery for a full refund of goods' and standard delivery cost (if applicable). You are responsible for return shipping costs unless the item is faulty.

Delivery Costs:

We will not refund for express/dedicated delivery if unwanted goods arrived on time. You will receive a refund for express/dedicated delivery if items arrived late and you no longer want them.

Refund Timeline:

Refunds are processed within 5 working days after we receive canceled items or proof of return from you. Please note that some banks and credit cards take 3-5 days to pass on the credit to your account. This additional delay is outside of our control. If you are concerned please contact us if you have not received your refund within 7 working days of your refund being processed.

Condition and Packaging:

To be eligible for a return, items must be unused and in the original packaging. Please ensure you include a note or invoice with your name and order number inside the parcel. We recommend you get a proof of posting receipt to ensure your parcel is safely returned to us.

Faulty/Damaged Items:

Faulty, defective, or wrongly delivered goods will be fully refunded, including the original and return postage costs. This is only as long as the fault is not due to misuse, product care recommendations have not been followed, reasonable wear and tear or item not being secured with protective packaging.

The refund or replacement will be processed upon receipt of the faulty items or photographic image that clearly shows that goods and packaging are defective or have been damaged during transit. The acceptance of photographic evidence as proof of damage in transit is solely at the discretion of BD Crystals who reserve the right to insist that faulty/damaged item are returned prior to processing any refund.

Requesting a Return:

Use our online return request form here. Items sent back to us without first requesting a return will not be accepted.

Cancellations:

If, for any reason, you wish to cancel your order, please let us know as soon as possible. If your package has not yet been dispatched, you will be refunded via your original payment method.

Exceptions:

Unfortunately, sale items and gift cards are non-returnable.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We replace defective or damaged items only. If you need to exchange an item for the same item, please send us an email to info@bdcrystals.com.

Refunds:

Once we receive and inspect your return, we'll email you regarding approval. Refunds are processed within 5 working days to your original payment method. Standard delivery cost refunded if applicable.

You can always contact us for any return questions at info@bdcrystals.com.